Store Hours: Tuesday-Friday 10:00am-5:30pm & Saturday 9am-2pm EST

For other questions or concerns call us at 260-849-4119 or email us at support@nora-gray.com 

FULL RETURN POLICY

Items must be returned within 30 days of the original purchase date. All returns must include tags and the original receipt. If you find you need to return an item please feel free to initiate your return at this link:  

HOLIDAY RETURNS/EXCHANGES

All items purchased from 011/01/21-12/24/21 are eligible for extended holiday returns with receipt. Items can be returned for store credit or exchange until 01/15/22.

INITIATE RETURN 

After completing the form,  we will provide you with a return label to mail your items back via USPS for an exchange or refund.  

Please note, we have the right to refuse ANY return if an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn. If an item is not accepted, you will be informed and responsible for the reshipment costs back to you. 

ALL Items marked "FINAL-SALE" and/or are 50% off or more are Non Returnable.

BUYING WITH SEZZLE / AFTERPAY

We are now offering payment plans through AfterPay or Sezzle with orders of $45 or more!

Checkout with Sezzle or Afterpay and pay your bill in (4) 0% interest free weekly payments.

FULL SHIPPING POLICY

Nora Gray offers a standard rate shipping by weight for your online orders. All orders $100+ ship for FREE. Our packages will be shipped USPS First Class or Priority Mail, depending on the package weight & shipping selection. Packages will be shipped out within 2-5 business days from the purchase date. Please note: Weekends and Major Holidays are not included as a working "business day" for Nora Gray Boutique.  

LOST OR STOLEN PACKAGES

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determine the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us undeliverable will be re-shipped at the customer expense. We are not responsible for refunding or replacing shipments for packages show as delivered.

We will supply order and tracking information for customers to who choose Priority Mail service. You can use these tracking numbers to file a claim at the U.S. Postal Service. Priority packages have $50 included insurance.  

DEFECTIVE OR DAMAGED ORDERS

Trouble with your order?

Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact support@nora-gray.com within 3 days of receiving your item (s). We are not responsible for merchandise damages after the item has been worn, washed, or altered. NO EXCEPTIONS.

If you were sent incorrect items or are missing items from your order please contact us at support@nora-gray.com. 

Please send up a picture of the defective or damaged area and email the images to support@nora-gray.com, including the tag in the image showing it's still attached. 

Include the first and last name on your Nora Gray account, order # and product code/name of the item. You will receive a response from our customer service support team.  

** All our images are provided by Simply Rachel Photography and are owned by Nora Gray Boutique**  If at anytime you share our photos on social media @shopnoragray must be tagged.

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