Thank you for contacting Nora Gray Boutique Support. Most of our women's fashion clothing products are considered Misses sizing. We provide accurate measurements alongside each product within the product description area; product measurements are taken laying flat on a table. We recommend you compare the measurements of each product to yours to ensure the best fit,as we work with hundreds of designers and each product we offer may run differently than the next. We also recommend paying attention to the fabric content, i.e. 100% polyester won't have nearly as much stretch as a polyester/spandex combination.

If you have questions regarding a specific product feel free to contact customer support at support@nora-gray.com or by phone Monday through Friday 10 am to 5;30 pm EST at 260-849-4119

ORDERING

We are here to help! If you have a question during business hours you can reach us from 10am-6pm (EST) at 260-849-4119 If you have a question outside of business hours you can send us an email at support@nora-gray.com and we will get back to you on the next business day.

We do! We are located at 156 W Main Street Berne, IN 46711

 

Click here to get a gift card! Gift cards are available in a variety of amounts.

Gift Cards are issued via email. You can then print the code or forward the code via email to the recipient.

eGift Card codes are applied at the shopping cart screen when you are ready to place your next order. Simply add all the items to your cart that you would like to purchase. Proceed to the Verify Shopping Cart screen. At the shopping cart screen, enter the gift card code or discount code box and click Apply. The balance of the code will be taken off your order total. 

Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email support@nora-gray.com or call into our Customer Support Line at 260-849-4119.

Good question! An “Unfullfilled” status means that your order has been received and is waiting to be packaged. Once your order is shipped, you will be sent a confirmation email with a tracking number so you can see exactly when your package will arrive.

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

Unfortunately, due to the nature of online retail, Nora Gray does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Nora Gray's discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

SHIPPING

We ship all US orders through the United States Postal Service, allowing each order to be tracked at www.usps.com. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used for your records.

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most order process within 1-3 business days of submitting your order. 

Waiting to wear your new clothes is such a pain, so we do offer priority express shipping (on US orders only), which gets your items to you in 1-2 days via USPS. The cost for Express Shipping is calculated using USPS rates at the time of checkout, which will depend upon your location.

If expedited shipping is too expensive, standard shipping typically takes 2-4 days.

We do ship internationally through the US Postal Service.  

RETURNS

Please refer to our Return Policy page!

An eGift Card will be issued for the purchase price of all eligible returned merchandise (see our Return Policy on how a return is eligible). We do not offer refunds. No exceptions. The eGift Card may then be used to purchase that same item in a different size or a completely different item. eGift Cards never expire.

You will! Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your gift card is ready. Please check your spam folder for Gift Card notifications. You should expect this email within 2 business days of us receiving the package to our warehouse.

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the tags of the items and email it to support@nora-gray.com. Also please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 21 day time frame are not eligible for return and may not be accepted for store credit.

Oh no! If the order you receive is incorrect, please call or email us at support@nora-gray.com ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.

If you believe the item you received is damaged, please email support@nora-gray.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.