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Returns & FAQ

SHIPPING

Nora Gray offers "FREE SHIPPING" on all packages. Our packages will be shipped first class or priority, depending on the package weight. Packages will be shipped out within 1-2 business days from the purchase date. Please note: Weekends, Holidays & Mondays are not included as a working "business day" for Nora Gray. 

QUESTIONS

Call us by Phone at # 260-849-4119  / Email us at hello@nora-gray.com

If you have any questions about an item, sizing, fit or styling please feel free to ask. If something you purchased ends up not working out, you can send it back via USPS to the following address for store credit. 

Nora Gray 
ATTN: RETURNS
PO Box 322 
Berne, IN 46711

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, no exceptions. 

ONLINE ORDERS

All online order returns are issued in "Store Credit" form only. Please see above for details.

IN-STORE RETURNS

All returns must be made within 14 days from the original purchase date, no exceptions. If you are returning an online purchase, returns will be re-issued in store-credit ONLY. 

To be eligible for a return, your item must be unused, unwashed & unaltered in the same condition that you received it. It can have no make up staines, deodorant stains or animal hair. It must also be in the original packaging. Returns are subject to our inspection & approval. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without a copy of it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 2-4 business days onto an in-store gift card which will be emailed to the email address provided at checkout. 

 

ALL CLEARANCE ITEMS, PERFUMES & LOTIONS, UNDER GARMENTS, ACCESSORIES, & GIFT CARDS ARE FINAL SALE. 

LOST OR STOLEN PACKAGES

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determine the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us undeliverable will be re-shipped at the customer expense. We are not responsible for refunding or replacing shipments for packages show as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customer to replace packages after sending us a copy of their filed police report. 

DEFECTIVE OR DAMAGED ORDERS

Trouble with your order?

Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact hello@nora-gray.com within 3 days of receipt. We are not responsible for merchandise damages after the item has been worn, washed, or altered. NO EXCEPTIONS.

If you were sent incorrect items or are missing items from your order please contact us at hello@nora-gray.com

Please send up a picture of the defective or damaged area and email the images to hello@nora-gray.com, including the tag in the image showing it's still attached. 

Indicate "Defective" or "Damaged" in the subject line. 

Include the first and last name on your Nora Gray account, order # and product code/name of the item. You will receive a response from our customer service support team within 24 hours. 

** All our images are provided by Simply Rachel Photography and are owned by Nora Gray** 

 

 

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