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Returns & Exchanges

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Phone # 260-849-4119 / hello@nora-gray.com 

If you have any questions about an item, sizing, fit or styling please feel free to ask. If something you purchased ends up not working out, you can send it back via USPS to the following address:

Nora Gray 
ATTN: RETURNS
PO Box 322 
Berne, IN 46711

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Returns & Exchanges

Our policy lasts 30 days.

Receive a full refund or exchange within the first 15 Days.

Anything between 15-30 Days receives store credit only.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused, unwashed & unaltered in the same condition that you received it. It can have no make up staines, deodorant stains or animal hair. It must also be in the original packaging. Returns are subject to our inspection & approval. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without a copy of it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed within 2-4 business days.  A credit will automatically be applied to your credit card or original method of payment


If you'd prefer to exchange, 

Many items sell out quickly. It is usually best to purchase the item you are wanting when you see it and get a full refund for your return.  OR feel free to call the shop at 260-849-4119 to ensure you get the size and color of the item you would like to exchange for. You will be charged for the replacement merchandise and we will cover the cost of standard shipping for your exchange. Upon receipt of your return, we ill credit you for the returned items, minus original shipping and handling fees. If the item is no longer in stock, or we do not have the size you need, we will issue you a store credit once your item is receive.  The return total will be credited back to the method of payment used during checkout, less the cost of shipping and return shipping. 

ALL CLEARANCE ITEMS, ACCESSORIES, & GIFT CARDS ARE FINAL SALE. 

Lost or Stolen Packages

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determine the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us undeliverable will be re-shipped at the customer expense. We are not responsible for refunding or replacing shipments for packages show as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customer to replace packages after sending us a copy of their filed police report. 

Defective or Damaged Items Process

Please send up a picture of the defective or damaged area and email the images to support@nora-gray.com, including the tag in the image showing it's still attached. 

Indicate "Defective" or "Damaged" in the subject line. 

Include the first and last name on your Filly Flair account, order # and product code/name of the item. You will receive a response from our customer service support team within 24 hours.